Appendix 6 to Terms and Conditions – For clients from EU and beyond
🇵🇱 Who We Are
SuperWagi.com is a professional online store operated by B2B Janusz Kręcicki, based in Poland – official distributor of KERN & SOHN precision balances and measurement tools. We ship across the EU and selected countries worldwide. Customer service is available in Polish and English.
🛒 Step-by-step ordering guide
- Browsing the website
- Visit: https://superwagi.com
- Use Google Translate or browser extensions for English
- Product descriptions include specifications in English or icons/standards
- Currency
- Prices displayed in PLN (Polish Złoty) by default
- On request: pro forma invoices in EUR or USD
- Payment Methods
- 💳 Bank transfer (IBAN/SWIFT)
- 💻 Online payment gateway (Tpay)
- 🌐 PayPal (available for international orders)
- Delivery Options
- Shipping via DHL, UPS, DPD or FedEx
- Standard delivery times:
- EU countries: 2–5 working days
- Outside EU: 5–10 working days
- Shipping cost calculated individually (destination, weight & size)
- VAT and Customs
- EU clients with valid VAT number: 0% intra-community supply
- Private clients in the EU: VAT 23%
- Non-EU customers: customs fees may apply depending on destination
- Support in English
- 📧 Email: kontakt@superwagi.com
- ⏱️ Response time: up to 24 hours on working days
- We assist with product selection, logistics, documentation (CE, ISO, etc.)
- After-sales
- 🛡️ Standard 24-month warranty
- ↩️ Return policy: 14 days for consumers
- 📄 Complaint or damage? Use our Complaint Form (available in English)
🧾 Required info for Pro Forma / Purchase
- 🏢 Full company or client name
- 🏠 Billing & delivery address
- 💳 VAT number (if applicable)
- 📦 Product name or SKU
- 🚚 Preferred shipping method
- 📞 Contact person & phone/email
💬 Need a quote, datasheet or confirmation of EU conformity? Reach out anytime – we’re happy to help international buyers!